Job Operations Coordinator | 12 Month FTC | Tapestry, Alexandria

Operations Coordinator (12-Month Contract) | Tapestry ANZ | Coach and Kate Spade

Bring your operational know‑how and customer experience passion to the world of premium multi‑brand retail. We’re looking for a highly organised, solutions‑focused coordinator to be the vital link between head office, store teams, customer care, and key partners — keeping our stores compliant, connected, and ready to delight.

This is a 12-month contract role based in our Sydney office. As the Retail Operations Coordinator, you will play a key role in:

• Supporting day‑to‑day store operations across multiple luxury brands
• Partnering with store and customer care teams to resolve service issues quickly and protect brand reputation
• Monitoring compliance, safety, and loss prevention requirements
• Coordinating communications, tools, and training rollouts for retail teams
• Liaising with warehouse, contractors, and suppliers to keep operations running smoothly

We’re looking for someone who:

• Has at least 2–3 years of retail operations, store management, or customer care experience (multi‑brand or luxury ideal)
• Is detail‑driven but thrives in a fast‑moving, customer‑focused environment
• Communicates clearly, works collaboratively, and solves problems proactively
• Brings energy, organisation, and pride to every task — no matter how big or small
• Has advanced systems experience, especially with Excel and Microsoft tools

Benefits and Perks at Tapestry!

• Hybrid working model for flexibility and work-life balance
• Birthday leave!
• Generous discounts across Coach and Kate Spade products
• Wellbeing support including EAP and wellness programs
• Career development opportunities and access to global learning platforms
• Inclusive culture that celebrates diversity and belonging

If you’re ready to help create seamless store experiences that reflect the standard of the brands we represent, we’d love to hear from you.