Job from partnerThis is a Marketing Technology Lead role with Ampol based in Alexandria, NSW, AU
== Ampol ==
Role Seniority - mid level, senior
More about the Marketing Technology Lead role at Ampol
Job Description
About Ampol
At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.
As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.
Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.
We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen
Tech, Digital & Data @ Ampol
Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.
Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.
About the role:
Unifying our customer experience across physical and digital channels, our Digital team build and deliver products where technology meets our customers – web, app, and retail.
As a Marketing Technology Lead within the Martech team, you will lead the end-to-end solution lifecycle of our Dynamics 365 Customer Experience ecosystem, spanning solution design, configuration, delivery, governance, and ongoing support.
Your primary focus will be on Dynamics 365 Customer Experience - CEM, Customer Insights, Customer Journeys, Dataverse, and Power Platform, with a strong emphasis on customer data, marketing activation, and continuous improvement.
A critical part of this role is acting as the pivot between the Ampol Marketing business, the internal Support, Data & Analytics and Delivery teams ensuring alignment of business needs, technical feasibility, and platform governance.
Looking ahead, you will help shape Ampol’s roadmap for AI-enabled customer engagement, intelligent automation, and next generation Marketing and CRM capabilities across the enterprise
Key Responsibilities
Lead the end-to-end design, configuration, implementation, and support of Dynamics 365 CE, including Marketing, Sales, Service, Customer Insights, and Power Platform components.
Own the delivery of enhancements, new features, and optimisation initiatives aligned to Marketing, Loyalty, and CRM strategies.
Integrate and leverage customer data across platforms using Customer Insights, Dataverse, and enterprise data sources.
Enable personalised, data driven marketing activation, segmentation, and real-time customer journeys.
Partner with key business stakeholders, Data & Analytics, Integration teams, Application Support, and Fusion5 to prioritise solutions that align with strategic business goals.
Contribute to the Marketing Technology roadmap, including capability uplift, platform optimisation, and future AI-driven experiences.
Provide thought leadership on best practice use of Dynamics 365 and Power Platform
Qualifications & Experience
Deep experience designing and configuring Dynamics 365 CE, ideally with exposure in: Customer Insights (Data & Journeys), Marketing, Sales & Servic, Power Apps & Power Automate
Strong understanding of CRM data models, customer segmentation, and customer lifecycle processes.
Solid knowledge of out of the box Dynamics functionality and the ability to design scalable solutions with minimal customisation.
Experience acting as a functional consultant or product owner across Marketing, CRM, or customer data platforms.
Strong ability to translate business requirements into functional designs and user stories.
Skilled in working within Agile and hybrid delivery environments.
Ability to coach and uplift user capability across Marketing and operational teams.
Experience managing delivery alongside external vendors or consulting partners
Nice to have
Experience with Azure services, data integration, or API‑based data flows.
Exposure to Dynamics 365 plugin development or Power Platform custom code components (desirable but not essential).
Experience in retail, energy, loyalty, or customer engagement program environments.
Benefits
Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
BabyCare Package - financial and flexible support for parents transitioning back to work.
Need some wheels? Novated Lease options are available.
Invest in your future with the Employee Share Scheme
Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
Want to take your career to the next level? Apply today.
Additional Information
By clicking apply, you confirm you have read and agree to our Ampol Recruitment Privacy Collection Statement.
We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Ampol team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Leading the end-to-end design and implementation of Dynamics 365 CE
- Owning the delivery of enhancements and optimisations
- Integrating customer data across platforms
Key Strengths
- Dynamics 365 Customer Experience
- CRM data models
- ⚙️ Agile methodologies
- ☁️ Azure services
- Dynamics 365 plugin development
- Retail or energy sector experience
A Final Note: This is a role with Ampol not with Hatch.
