Job Area Contract Logistics Customer Retention Manager, Alexandria

**It's more than a job** The Area Contract Logistics Customer Retention Manager plays a key role in driving customer satisfaction, retention, and growth across a defined portfolio of contract logistics customers. This position focuses on strengthening long-term customer relationships, improving service delivery, and identifying opportunities to expand existing business. Working closely with internal stakeholders and customers, you will ensure a consistent, high-quality experience while supporting the rollout of sector strategies and customer engagement initiatives. **?** ... **How you create impact** + Own and manage all customer retention activities for a defined portfolio of customers. + Drive proactive renewal planning, including tracking timelines, risks, and opportunities. + Ensure high service performance by working with operations teams to resolve issues quickly and effectively. + Implement and manage customer engagement programs, including training, tool deployment, and continuous improvement plans. + Identify and deliver improvement and innovation initaitives to enahance customer expectations. + Partner with internal teams to ensure aligment with commerical policies and customer expectations. + Identify opportunities to expand scopoe and introduce additional services within existing accounts. + Execute Voice of Customer initiatives and ensure feedback is translated into actionable improvements. **What we would like you to bring** + 5-10 years of experience within contract logistics, supply chain, or customer management roles. + Strong understanding of warehousing and distribution operations within a 3PL environment. + Experience managing key customer relationships and driving retention or account growth. + Strong stakeholder management skills with the ability to influence both internally and externally. + Customer-centric mindset with a focus on service excellence and continuous improvement. + Strong problem-solving and analytical skills. + Excellent communication and presentation skills. + Experience with structured customer programs, KPIs, and performance management is advantageous. **What's in it for you** Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as: + Corporate rates for Private Health Care Insurance + Free Flu Vaccination Program + Inclusive Gender-Neutral Parental Leave Policy to support all parents + Attractive long-service awards + Novated leasing + Charity and volunteering events + And more! If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team **!** **Who we are** Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: Write to the company with the nature of your request. We will answer your inquiry within 24 hours.